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Customer Service

If the information below doesn't answer your question, please give us a call. We're here to help!

1-888-291-8000 (Mon-Fri, 9:00am - 4:45pm Pacific)

 [email protected]

 

Shipping & Delivery

Most items are shipped within 1–2 business days.

We offer a variety of shipping options to meet your needs. Delivery times may vary, depending on location of delivery.

USPS:

Media Mail
First Class
Priority Mail
International First Class
International Priority Mail

FedEx:

Ground
2nd day air
To ship using a choice not listed on the site, please contact us directly at 1-888-291-8000.

Shipping and Handling fees apply to all orders.

International Orders:

For international orders, including Canada, we ship via USPS international mail. The shipment is forwarded to the various postal systems throughout the world. Once the shipment leaves the U.S., we are unable to track the package. It is not uncommon for the process to take more than a month and, in extreme cases, as much as 90 days. If you choose a private carrier to deliver your order, the carrier will collect a customs brokerage fee from you upon delivery of the order. Keep in mind that your order delivery time can take longer than two weeks. 

Please note:

Any item that is not in stock will be back-ordered and shipped to you as soon as it is in inventory.

 

Privacy & Security

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We use a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (SSL) technology and then encrypted, accessible only by those authorized with special permission rights to our systems who are required to keep the information confidential. After a transaction, your private information (e.g., credit card data) is not stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site transfers to your computer hard drive through your Web browser (but only if you allow it) that enable the site to recognize your browser and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, some of our services may not function properly if you turn off cookies. However, you can still place orders over the telephone or by contacting Customer Service.

Third-party links

We may occasionally, at our discretion, include or offer third-party information, products, or services on our website with a link to another website we do not operate. These third-party sites have separate privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security Verified Business Verified Seal


Ordering

Most orders are filled within 1–2 business days.
 

Safe Shopping Guarantee:

We protect your online activity with the latest security measures:

Secure socket layer (SSL) technology, proven on over 1 million secure sites, is employed to transmit sensitive data.

Advanced encryption is used on this secure server to scramble all of your personal information (including credit card number, name, and address) with advanced cypher technology so that it cannot be read by others.

Authorize.net, an industry leader in payment clearing, also protects your personal data with some of the most advanced encryption techniques in the world, providing the highest level of transaction processing security, safeguarding customer information and combating fraud.

We employ independent certification services to rigorously test our system.

PCI Data Security Standard compliance (click for info on PCI-DSS) is tested and validated daily by an ASV-certified security firm specifically to ensure the protection of your confidential data.

SiteSecurity is independently tested and certified daily to pass an industry-leading 30,000 point Security Scan to address any remaining concerns you may have about the safety of using this site.

 

Payment, Pricing, & Promotions

Credit cards: Visa, MasterCard, and Discover

Checks and postal money orders:

Please mail full amount, including shipping and tax (if a California resident), to:

Catholic Answers

P.O. Box 199000

San Diego, CA 92159-9000

Retailers and distributors

If you are a retailer or distributor seeking to establish an account with us, please contact our Sales Department at 1-800-890-0461.

Parishes

Please call our customer service center for special discounts at 1-888-291-8000.


Viewing Orders

You may view your past orders at any time by opening your account and entering your order history. Your orders will appear in chronological sequence

 

Returns and Replacements

If you encounter a problem with any of our products, we want to know about it.

Books, CDs, DVDs, and gift items can be returned for an exchange or refund within 30 days of delivery.

Items returned to us must be in new, re-sellable condition, unopened, without stickers, and securely packaged with a copy of the original invoice enclosed. Please specify on the invoice copy whether you want an exchange or a refund. Refunds will not include shipping costs.

If you have purchased one of our products from a retail store or another distributor, please contact them regarding their return policies.

Questions? Call us at 1-888-291-8000.

 

Updating Account Information

 You may update your personal information at any time by opening your account online and editing the profile.