Customer Service

If the information below doesn't answer your question, please email or give us a call. We're here to help!

1-888-291-8000 (Mon-Fri, 9:00am - 4:45pm Pacific)
orders@catholic.com


Shipping & Delivery
Most items are shipped within 1–2 business days.
We offer a variety of shipping options to meet your needs. Delivery times may vary, depending on location of delivery.

USPS:

  • Media Mail
  • Priority Mail
  • International Priority Mail

FedEx:

  • Ground
  • 2nd Day Air
  • To ship using a choice not listed on the site, please contact us directly at 1-888-291-8000.

Shipping and Handling fees apply to all orders.

$5 Flat-Rate Shipping

*$5 flat-rate shipping applies to standard shipping within the continental United States. Offer does not apply to Trade or Parish orders. Excludes Bulk Book Specials (Why We’re Catholic, Persuasive Pro-Life, Delivered, Restored, Bulk 20 Answers Sampler)


International Orders:
For international orders, including Canada, we ship via USPS international mail. The shipment is forwarded to the various postal systems throughout the world. Once the shipment leaves the U.S., we are unable to track the package. It is not uncommon for the process to take more than a month and, in extreme cases, as much as 90 days. If you choose a private carrier to deliver your order, the carrier will collect a customs brokerage fee from you upon delivery of the order. Keep in mind that your order delivery time can take longer than two weeks. 

Please note: Any item that is not in stock will be back-ordered and shipped to you as soon as it is in inventory.
 
Ordering
Most orders are filled within 1–2 business days. 

Safe Shopping Guarantee:
We protect your online activity with the latest security measures:
Secure socket layer (SSL) technology, proven on over 1 million secure sites, is employed to transmit sensitive data.  Advanced encryption is used on this secure server to scramble all of your personal information (including credit card number, name, and address) with advanced cypher technology so that it cannot be read by others.
Authorize.net, an industry leader in payment clearing, also protects your personal data with some of the most advanced encryption techniques in the world, providing the highest level of transaction processing security, safeguarding customer information and combating fraud.

We employ independent certification services to rigorously test our system.

PCI Data Security Standard compliance (click for info on PCI-DSS) is tested and validated daily by an ASV-certified security firm specifically to ensure the protection of your confidential data.

SiteSecurity is independently tested and certified daily to pass an industry-leading 30,000 point Security Scan to address any remaining concerns you may have about the safety of using this site.
 
Payment, Pricing, & Promotions


Credit cards: Paypal, Visa, MasterCard, American Express, and Discover

Checks and postal money orders:
Please mail full amount, including shipping and tax (if a California resident), to:

Catholic Answers
P.O. Box 199000
San Diego, CA 92159-9000
Retailers and distributors

If you are a retailer or distributor seeking to establish an account with us, please contact our Sales Department at 1-800-890-0461.

Parishes
Please call our customer service center for special discounts at 1-888-291-8000.
 
Viewing Orders
You may view your past orders at any time by opening your account and entering your order history. Your orders will appear in chronological sequence

Returns and Replacements

If you encounter a problem with any of our products, we want to know about it.

Books, CDs, DVDs, and gift items can be returned for an exchange or refund within 30 days of delivery.
Items returned to us must be in new, re-sellable condition, unopened, without stickers, and securely packaged with a copy of the original invoice enclosed. Please specify on the invoice copy whether you want an exchange or a refund. Refunds will not include shipping costs.

If you have purchased one of our products from a retail store or another distributor, please contact them regarding their return policies.

In order to determine if a refund is applicable, please contact customer service before sending any return items at 1-888-291-8000.

Updating Account Information

You may update your personal information at any time by opening your account online and editing the profile.

Digital Terms of Service

Due to the number of electronic devices on the market, we are not able to offer instructions on how to transfer electronic files to your device. However, this information should be available on the website of your device’s manufacturer.

The two most common devices for digital books are Kindle (.mobi) and Nook (.epub). Most devices will recognize the .epub format, however you should find out which type is compatible with your device before making a purchase.

If you own a Nook or a Kindle, you can find information on what file types you need and how to transfer them to your device at the following links:

Three Easy Ways to Load Non-Amazon Books on Your Kindle Fire

Nook: Frequently Asked Questions 

Because of the nature of electronic files, we cannot offer a refund or exchange on them.

Please do not distribute copies of these files or post them to the Internet. That is a form of theft. The proceeds from these products enable Catholic Answers to do its apostolic work, including creating the many resources it offers free of charge on Catholic.com

CATHOLIC ANSWERS
2020 Gillespie Way 
El Cajon, CA 92020 USA

Catholic.com

CUSTOMER SERVICE
P. O. Box 199000 
San Diego, CA 92159-9940 USA 

ORDERS: 1-888-291-8000 (toll-FREE)
RETAILERS: 1-800-890-0461 (toll-FREE)
MAIN: 1-619-387-7200
FAX: 1-619-387-0042