Customer Service

If the information below doesn't answer your question, please email or give us a call. We're here to help!

1-844-239-4952 (Mon-Fri, 9:00 am - 7:00 pm CST)

Shipping & Delivery
Most items are shipped within 1–2 business days.
We offer a variety of shipping options to meet your needs. Delivery times may vary, depending on location of delivery.


  • Media Mail - [IMPORTANT NOTE: Media Mail is NOT insured by the USPS or Catholic Answers]
  • Priority Mail
  • International Priority Mail
  • International First Class

**Notice regarding USPS delivery during the Covid-19 crisis: We are working quickly to get your orders out the door! While our turnaround times remain the same, USPS is experiencing many delays in delivery and tracking. Expect some delays if you select USPS as your delivery method. Thank you for your understanding.


  • Ground
  • 2nd Day Air

To ship using a choice not listed on the site, please contact us directly at 1-844-239-4952 (Mon - Fri, 9:30 am - 7:00 pm CST).
Shipping and Handling fees apply to all orders.

Free or $5 Flat-Rate Shipping
*$5 flat-rate shipping applies to standard shipping within the continental United States. Offer does not apply to Trade or Parish orders. Excludes Bulk Book Specials (Why We’re Catholic, Persuasive Pro-Life, Delivered, Restored, Bulk 20 Answers Sampler, Made this Way).

[IMPORTANT NOTE: Media Mail is the USPS standard used for all "free" or "flat rate" promotions from Catholic Answers. Media Mail is not insured by USPS for delivery or complete delivery of orders. We suggest utilizing an alternate options for orders of higher value to ensure your delivery by USPS is satisfied.

International Orders
For international orders, including Canada, we ship via USPS international mail. The shipment is forwarded to the various postal systems throughout the world. Once the shipment leaves the U.S., we are unable to track the package. It is not uncommon for the process to take more than a month and, in extreme cases, as much as 90 days. If you choose a private carrier to deliver your order, the carrier will collect a customs brokerage fee from you upon delivery of the order. Keep in mind that your order delivery time can take longer than two weeks.

Please note: Any item that is not in stock will be back-ordered and shipped to you as soon as it is in inventory.

Most orders are filled within 1–2 business days.

Safe Shopping Guarantee
We protect your online activity with the latest security measures.

Secure socket layer (SSL/TLS) technology, proven on over 1 million secure sites, is employed to transmit sensitive data. Advanced encryption is used on this secure server to scramble all of your personal information (including credit card number, name, and address) with advanced cypher technology so that it cannot be read by others. 

Catholic Answers Shop is hosted on BigCommerce, which is both ISO/IEC 27001:2013 and PCI DSS 3.2 Level 1 certified, to ensure high standards of confidentiality.

Payment, Pricing, & Promotions

Credit cards: Paypal, Visa, MasterCard, American Express, and Discover

Checks and postal money orders:
Please mail full amount, including shipping and tax (if a California resident), to:

Catholic Answers
P.O. Box 199000
San Diego, CA 92159-9000
Retailers and distributors

If you are a retailer or distributor seeking to establish an account with us, please contact our Sales Department at 1-800-890-0461 (Mon-Fri, 9:00 am - 4:45 pm PST).

Please call our customer service center for special discounts at 1-888-291-8000 (Mon-Fri, 9:00 am - 4:45 pm PST)

Viewing Orders
You may view your past orders at any time by opening your account and entering your order history. Your orders will appear in chronological sequence

Returns and Replacements
If you encounter a problem with any of our products, we want to know about it.
Books, CDs, DVDs, and gift items can be returned for an exchange or refund within 30 days of delivery.
Items returned to us must be in new, re-sellable condition, unopened, without stickers, and securely packaged with a copy of the original invoice enclosed. Please specify on the invoice copy whether you want an exchange or a refund. Refunds will not include shipping costs.

If you have purchased one of our products from a retail store or another distributor, please contact them regarding their return policies.

Gift Certificates:

  • Recipient can only redeem the gift certificate for merchandise or for store credit, however gift certificate holders may request cash refund when remaining balance is under $10.
  • Gift certificates do not contain expiration dates and may be redeemed in perpetuity.
  • Unspent portions of the value can be redeemed only online at, an eCommerce property of Catholic Answers, Inc. located in El Cajon, California and shipping/fulfillment located in Sycamore, Illinois.
  • Gift Certificates are not the same as a gift card and recipients can not add value or reload the gift certificate.

Restocking Fee Policy

Items returned to us in a condition other than stated in the refund policy will be charged a 15% of total order restocking fee.

In order to determine if a refund is applicable, please contact customer service before sending any return items at 1-844-239-4952 (Mon-Fri, 9:00 am - 7:00 pm CST).  

Updating Account Information
You may update your personal information at any time by opening your account online and editing the profile.

Digital Terms of Service
Due to the number of electronic devices on the market, we are not able to offer instructions on how to transfer electronic files to your device. However, this information should be available on the website of your device’s manufacturer.

The two most common devices for digital books are Kindle (.mobi) and Nook (.epub). Most devices will recognize the .epub format, however you should find out which type is compatible with your device before making a purchase.

If you own a Nook or a Kindle, you can find information on what file types you need and how to transfer them to your device at the following links:
Three Easy Ways to Load Non-Amazon Books on Your Kindle Fire
Nook: Frequently Asked Questions

Because of the nature of electronic files, we cannot offer a refund or exchange on them.

Please do not distribute copies of these files or post them to the Internet. That is a form of theft. The proceeds from these products enable Catholic Answers to do its apostolic work, including creating the many resources it offers free of charge on

CUSTOMER ORDERS: 1-844-239-4952 Toll-free (Mon-Fri, 9:30 am - 7:00 pm CST)
RETAILERS: 1-800-890-0461 Toll-free (Mon-Fri, 9:00 am - 4:45 pm PST)
MAIN: 1-619-387-7200